Report a Repair

Reporting Repairs

You can report a repair by:

Phoning the Repairs Call Centre on 0845 076 3636. This is a 24 hour number. You can also phone the call centre using the freephone available at your local housing office.
By contacting your local housing office.
On line
Emailing us at rbh.repairs@rbhousing.org.uk
By text from your mobile phone. Just text ‘REPAIR’ followed by your address and message to 07786 202 400. (texts are charged at standard network rates.)

It is your responsibility to report repairs. Tenants cannot report repairs directly to the contractors.

An appointment system is available for all priority 2 and 3 repairs and for repairs that need to be inspected before they can be carried out.

When you report a repair it will help us if you:

• Tell us if you have called before

• Tell us what the problem is

• Tell us when we can visit

• Can give us a number where we can contact you.

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Home Repairs Energy Supplies * * *		Reporting Repairs You can report a repair by: Phoning the Repairs Call Centre on 0845 076 3636. This is a 24 hour number. You can also phone the call centre using the freephone available at your local housing office. By contacting your local housing office. On line Emailing us at rbh.repairs@rbhousing.org.uk By text from your mobile phone. Just text ‘REPAIR’ followed by your address and message to 07786 202 400. (texts are charged at standard network rates.) It is your responsibility to report repairs. Tenants cannot report repairs directly to the contractors. An appointment system is available for all priority 2 and 3 repairs and for repairs that need to be inspected before they can be carried out. When you report a repair it will help us if you: • Tell us if you have called before • Tell us what the problem is • Tell us when we can visit • Can give us a number where we can contact you. Check progress of your repair Out of hours repairs Appointments and missed appointments Right to Repair Your repair rights and responsibilities Our repair responsibilities Repair priorities Standard and quality of repair work Will you charge me for any repairs? Gas servicing, gas fires and central heating Gas safety Frost precautions Condensation and ventilation Carbon Monoxide Repairs - Our Service Standards