Repairs and maintenance
- repair responsibilities
Your repair responsibilities
You have the right to:
- Have your home
repaired and maintained
- Carry out improvements
to your home if you have written permission
- Ask for a repair to be carried out
by a second contractor if the first contractor fails under the 'right
to repair' regulations.
You should:
- Keep your home
in good order inside and out
- Decorate the inside
of your house
- Report any repairs
and faults as soon as possible
- Make sure our workers
can get into your home to carry out your repairs
- Pay for any deliberate
damage or repairs needed due to neglect
- Get written permission
before making any alterations to your home
- Repair your own
appliances such as cookers
- Replace your locks
when you have lost or misplaced your keys
- Replace light bulbs
and fuses
- Carry out small
repairs such as unblocking sinks
- Leave your home
free from rubbish and in a clean and tidy condition when you end your
tenancy
Our repair responsibilities
We will:
- Ask as much detail
as possible to order your repair
- Tell you if the
work is your responsibility
- Let you know how
long it will take for the work to be done
- Let you know if
we are going to charge you for the work due to deliberate neglect or
damage
- Offer you an appointment for all priority 2 and 3 repairs and for repairs that need to be inspected before they can be carried out
- Send you a written confirmation for priority 2, 3 or 4 repairs and also confirm any appointment details.
Reporting
your repair
Check progress of your repair
Out
of hours repairs
Appointments
and missed appointments
Right
to Repair
Repair
priorities
Standard
and quality of repair work
Will
you charge me for any repairs?
Gas
servicing, gas fires and central heating
Gas
safety
Frost
precautions
Condensation
and ventilation
Carbon
Monoxide
Repairs - Our Service Standards
