Gas servicing and gas safety

Gas servicing

We will service your gas heating system every year. We will check that it is operating efficiently and safely and let you know when we are going to call.

If it is not convenient you can arrange another time to suit you. You can contact us to make an appointment by calling our gas servicing freephone number 0800 262 421 or e-mailing us at gasservicing@rochdale.gov.uk.  All gas appliances must be serviced each year and it is important we have your co-operation to do this.

If you do not let us into your home, as a last resort, we may have to get a court order to gain entry and carry out this work and we will charge the costs to you.

You will be given a safety certificate on completion of the servicing

Gas fires and central heating

If your central heating break down, check the following:

•  Is the power turned on?

•  If gas, is the pilot light lit?

•  Is the boiler thermostat set correctly?

•  Is the timer switch set correctly?

•  Is the room thermostat set correctly?

If it still does not work phone the repairs hotline on 0845 076 3636.

Gas safety

If you smell gas, contact Transco immediately on 0800 111 999 and follow these instructions:

•  Don't turn electrical switches on or off

•  Turn off the gas supply at the meter

•  Don't smoke

•  Don't use naked flames

•  Open doors and windows to get rid of the gas

Reporting your repair

Check progress of your repair

Out of hours repairs

Appointments and missed appointments

Right to Repair

Your repair rights and responsibilities

Our repair responsibilities

Repair priorities

Standard and quality of repair work

Will you charge me for any repairs?

Frost precautions

Condensation and ventilation

Carbon Monoxide

Repairs - Our Service Standards