Rent and rent arrears

How your rent is calculated and notifying you about annual rent increases
When to pay your rent
How to pay your rent
Checking your balance and recent transactions

Your rent statement explained
What to do if you can't pay your rent
If you don't pay your rent
Prize Draws for up to date rent accounts

When to pay your rent

Your rent is due weekly. The rent week starts on a Monday and finishes at 4.45pm on Friday. If you owe us any money at the end of the week, we class it as arrears. If you pay your rent monthly you need to pay in advance.

Prize Draws for up to date rent accounts

Tenants whose rent accounts are up to date and/or pay by Direct Debit are entered for a weekly prize draw for £100.  Every quarter a special draw is held with a first prize of £500 and a second prize of £250.  There is also a yearly draw with a first prize of £1000, a second prize of £500 and a third prize of £250.  So make sure your rent account is kept up to date and you too could have a chance of winning. See who has won recently.

How to pay your rent

We offer a range of easy ways for you to pay your rent. These are:

Direct Debit

You can pay your rent each month direct from your bank or building society account. Payments are made on the 1st, 8th, 15th or 22nd of the month. If you choose to pay by Direct Debit we will pass on the savings to you by giving you a discount on your rent of £10 each year. More information about paying your rent by Direct Debit and downloadable Direct Debit form

Online - pay your rent online using any of the following credit or debit cards: Visa, Mastercard, Switch, Solo or Visa Delta. Please note that we cannot accept payment by Electron card.

Through the allpay network at any Post Office, PAYzone, e-pay or PayPoint outlet or kiosk

You can use your rent swipe card at any of the PAYzone, e-pay or PayPoint outlets and kiosks in newsagents, petrol stations, post offices and shops. Cash is accepted at all outlets, cheques are accepted at the Post Office and debit cards are accepted at the Post Office and PAYzone outlets. Payments can only be accepted if you have your rent swipe card with you or a previous receipt to confirm your rent reference number.
Find a Post Office, PAYzone or e-pay outlet near you
Find a PayPoint outlet near you

Telephone payments - You can make telephone payments by ringing our automated services on (01706) 866180 or by ringing your local housing office. Please have your rent reference number and your debit or credit card to hand when you ring. Your tenancy reference number is on your rent swipe card.

Text payments - You can pay your rent by text. Allpay's secure SMS text message bill-payment option is now available and if you have a mobile phone, your RBH swipe card and a credit or debit card you can send a text message to settle your rent account.  To acces the service simply register online at https://www.allpayments.net/textpay/login.aspx

Telephone or internet banking - If you use your bank's telephone or internet banking service you can use it to pay your rent.  The Council's bank sort code is 08-90-52 and the account number is 61053562.  Please quote your tenancy reference number when making a payment in this way.

Post - If you send your rent by post, please use a cheque or a postal order made payable to Rochdale MBC and write your tenancy reference number on the back. Please send payments to your local housing office.

Please note: Payments by post, through banks/building societies, the Post Office, PayPoint, PAYzone or e-pay outlets can take up to 3 working days to reach your rent account.

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Checking your balance and recent transactions

You can check your rent account balance and view your rent statement online through our OpenAccess service. You can also check your rent balance at your housing office in person, on the phone. We will send you a quarterly rent statement by post.  Your rent statement explained

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